Privacy & Data Protection

fbajee Privacy Policy — Your Data, Your Rights

At fbajee, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use the fbajee platform, why we collect it, how we use it, who we share it with, and what rights you have over your own information. We've written this in plain language so you actually understand it — not just legal boilerplate.

Last Updated: 1 January 2025
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Players Trust fbajee

How fbajee Protects Your Information

These cards summarise the key privacy commitments fbajee makes to every player. Full details are in the policy sections below.

End-to-End Encryption

Every piece of data you send to fbajee — from your login credentials to your payment details — is protected by 256-bit SSL encryption. Your information is unreadable to anyone intercepting the connection.

No Data Selling

fbajee never sells your personal data to advertisers, data brokers, or any third party for commercial gain. Your information is used solely to operate your account and improve your experience on the platform.

You Stay in Control

You can access, correct, or request deletion of your personal data at any time by contacting fbajee support. We respond to all data requests within 24 hours and process them within 30 days.

Minimal Data Collection

fbajee only collects the data that is strictly necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.

Transparent Cookie Use

fbajee uses cookies only for essential platform functionality and anonymous analytics. We do not use third-party advertising cookies. You can manage your cookie preferences from your browser settings at any time.

Marketing Opt-Out

Promotional emails and SMS messages from fbajee are entirely optional. You can unsubscribe from all marketing communications at any time through your account settings or by contacting our support team directly.

1 Who We Are

This Privacy Policy applies to the fbajee platform, operated under the domain fbajee.one. When we say "fbajee", "we", "us", or "our" in this document, we are referring to the company that operates the fbajee gaming platform and is responsible for the personal data you provide when using our services.

fbajee is the data controller for all personal information collected through the fbajee website and mobile application. This means we determine the purposes and means of processing your personal data, and we are accountable for doing so in a lawful, fair, and transparent manner.

If you have any questions about how fbajee handles your personal data, or if you wish to exercise any of your data rights, you can reach our privacy team at [email protected]. We aim to respond to all privacy-related enquiries within 24 hours.

2 Data We Collect

fbajee collects personal data in several ways: directly from you when you register or use the platform, automatically when you interact with our website or app, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Email address, phone number Registration form, account settings
Financial Data bKash/Nagad/Rocket account numbers, transaction history Payment processing
Technical Data IP address, device type, browser, OS Automatically via cookies and server logs
Usage Data Games played, bets placed, session duration Automatically via platform activity logs
Communications Data Support chat transcripts, email correspondence Customer support interactions

We do not collect any special category data (such as health information, political opinions, or biometric data) unless you voluntarily provide it in the context of a responsible gaming request, in which case it is handled with the highest level of care and confidentiality.

Note: fbajee does not store your full bKash or Nagad PIN. Payment authentication is handled directly by your mobile banking provider. We only receive a transaction confirmation reference.

3 How We Use Your Data

fbajee uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which we process your data are:

  • Account Management: To create, maintain, and secure your fbajee account, including verifying your identity and age at registration and during ongoing use.
  • Payment Processing: To process deposits and withdrawals, detect and prevent fraudulent transactions, and comply with anti-money laundering (AML) regulations.
  • Game Delivery: To provide access to fbajee games including Crash Bonus, Fortune Tree, Hip Hop Panda, European Roulette Pro, Pool Rummy, and Blocky Block, and to record game results accurately.
  • Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with account or payment issues.
  • Responsible Gaming: To monitor gaming patterns, enforce self-exclusion requests, and apply deposit or loss limits you have set on your account.
  • Legal Compliance: To meet our obligations under applicable laws, including identity verification, tax reporting, and cooperation with regulatory authorities.
  • Platform Improvement: To analyse aggregated, anonymised usage data to improve the fbajee platform, fix bugs, and develop new features.
  • Marketing (with consent): To send you promotional offers, bonus notifications, and news about fbajee — only if you have opted in to receive such communications.

fbajee never uses your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an automated system flags your account for investigation, a member of our team will review the case before any action is taken.

4 Legal Basis for Processing

Every time fbajee processes your personal data, we do so on one of the following legal grounds. We are transparent about which basis applies to each type of processing:

  • Contract Performance: Processing your identity, contact, and financial data is necessary to fulfil our contract with you — i.e., to operate your fbajee account and process your transactions.
  • Legal Obligation: We are required by law to verify your identity, retain transaction records, and report certain activities to regulatory authorities. This processing is non-negotiable.
  • Legitimate Interests: We process technical and usage data to keep the fbajee platform secure, prevent fraud, and improve our services. We have assessed that our legitimate interests do not override your privacy rights.
  • Consent: We send marketing communications only where you have given us clear, specific consent to do so. You can withdraw this consent at any time.
Withdrawing consent: If you withdraw consent for marketing, this does not affect the lawfulness of any processing we carried out before you withdrew it. It also does not affect processing carried out on other legal grounds.

5 Data Sharing & Third Parties

fbajee does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with applicable data protection law:

  • Payment Processors: We share necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and are regulated financial institutions.
  • Identity Verification Services: We use licensed KYC (Know Your Customer) providers to verify your identity and age. These providers receive only the minimum data necessary to complete the verification.
  • Game Providers: Some games on fbajee are supplied by third-party game studios. These providers may receive anonymised session data for the purpose of game performance monitoring. They do not receive your personal identity or financial data.
  • Regulatory Authorities: We may be required to share data with government agencies, law enforcement, or financial regulators in response to lawful requests. We will notify you of such requests where legally permitted to do so.
  • IT & Security Providers: We use trusted cloud hosting and cybersecurity providers to operate the fbajee platform. These providers act as data processors under our instruction and are bound by strict data processing agreements.

All third parties with whom fbajee shares personal data are required to implement appropriate technical and organisational security measures. We conduct due diligence on all data processors before engaging them and review these arrangements regularly.

6 Cookies & Tracking

fbajee uses cookies — small text files stored on your device — to make the platform work correctly and to understand how players use it. We use the following categories of cookies:

  • Essential Cookies: Required for the fbajee platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without stopping use of the platform.
  • Analytics Cookies: We use anonymised analytics to understand which pages are most visited, how long players spend on the platform, and where technical errors occur. This data is aggregated and cannot be used to identify individual players.
  • Preference Cookies: These remember your settings, such as your preferred language or display options, so you do not have to re-enter them each visit.

fbajee does not use advertising cookies or allow third-party advertising networks to place cookies on our platform. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the fbajee platform.

Mobile app: The fbajee app uses equivalent local storage mechanisms instead of browser cookies. These serve the same purposes and are subject to the same controls described above.

7 Data Retention

fbajee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:

  • Account Data: Retained for the duration of your account and for 5 years after account closure, in line with standard financial record-keeping requirements.
  • Transaction Records: Retained for 7 years from the date of each transaction, as required by anti-money laundering regulations.
  • KYC Documents: Retained for 5 years after the end of the business relationship, or longer if required by a regulatory authority.
  • Support Communications: Retained for 2 years from the date of the last interaction, to allow us to reference previous conversations if you contact us again.
  • Analytics Data: Anonymised analytics data is retained indefinitely as it cannot be linked back to any individual player.
  • Marketing Consent Records: Retained for 3 years from the date of consent, or until you withdraw consent, whichever comes first.

When data is no longer required, fbajee securely deletes or anonymises it. We conduct regular data audits to ensure that we are not retaining personal data beyond its required retention period.

8 Your Privacy Rights

As a fbajee player, you have a number of rights over your personal data. We take these rights seriously and have processes in place to handle all requests promptly and fairly.

Right of Access

Request a copy of all personal data fbajee holds about you. We will provide this within 30 days at no charge.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold about you. We will update it promptly.

Right to Erasure

Request deletion of your personal data where we no longer have a legal basis to retain it. Some data must be kept by law.

Right to Restriction

Ask fbajee to restrict processing of your data while a dispute or correction request is being resolved.

Right to Portability

Receive your personal data in a structured, machine-readable format so you can transfer it to another service.

Right to Object

Object to processing based on legitimate interests, including direct marketing. We will stop immediately upon receiving your objection to marketing.

9 Security Measures

fbajee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • 256-bit SSL/TLS encryption on all data transmitted between your device and the fbajee platform.
  • Encrypted storage for all sensitive data at rest, including payment information and identity documents.
  • Multi-factor authentication options for player accounts to prevent unauthorised login.
  • Role-based access controls ensuring that fbajee staff can only access the data necessary for their specific job function.
  • Regular security audits and penetration testing conducted by independent cybersecurity specialists.
  • 24/7 fraud monitoring systems that detect and flag unusual account activity in real time.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, fbajee will notify affected players and relevant authorities within 72 hours of becoming aware of the breach.

Your role in security: Keep your fbajee password strong and unique. Never share it with anyone. If you suspect your account has been compromised, contact our support team immediately via live chat.

10 Children & Minors

The fbajee platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on fbajee, please contact us immediately at [email protected].

Upon receiving a verified report of underage registration, fbajee will immediately close the account, delete all associated personal data, return any deposits made, and void any winnings. We take underage gambling extremely seriously and cooperate fully with any investigation by regulatory authorities.

fbajee uses age verification technology at the point of registration and may request additional documentation at any time to confirm that a player meets the minimum age requirement. Players who cannot verify their age will not be permitted to deposit or play.

11 Changes to This Privacy Policy

fbajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email and/or by displaying a prominent notice on the fbajee platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how fbajee protects your data. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.

If you disagree with any changes to this Privacy Policy, you have the right to close your fbajee account and request deletion of your personal data, subject to our legal retention obligations described in Section 7.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fbajee handles your personal data, please get in touch with our privacy team:

  • Email: [email protected] — privacy requests are prioritised and responded to within 24 hours.
  • Live Chat: Available 24/7 directly within the fbajee app and website. For urgent data concerns, live chat is the fastest way to reach us.
  • FAQ: Visit our FAQ page for answers to common questions about accounts, data, and privacy settings.

For questions about responsible gaming tools and self-exclusion, please visit our dedicated Responsible Gaming page. For the full terms governing your use of fbajee, see our Terms and Conditions.

Your Privacy is Protected — Join fbajee Today

Now you know exactly how fbajee handles your data. Create your free account, claim your welcome bonus, and start playing with confidence.

18+ only. Please play responsibly. Responsible Gaming  ·  Terms & Conditions